1. IntroductionUniversal Awning (“we,” “us,” or “our”) is committed to protecting the privacy of individuals who express interest in our products and services. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide when you request a quote or otherwise interact with our business.
2. Information We CollectWhen you contact us as a potential lead, we may collect and process the following personal information:
Name: To address you properly and personalize our communications.
Email Address: To send quotes, follow-up communications, and other relevant information.
Phone Number: To discuss your inquiries, provide support directly, and send SMS communications.
City: To understand your location for service availability and personalized offerings.
Postal Address (if provided): To facilitate any in-person or mailed correspondence if necessary.We do not collect any additional personal data beyond what is necessary to respond to your inquiry and provide the information you request.
3. How We Use Your InformationYour personal information is used solely for the following purposes:
Quote Provision: To provide you with a quote for our services if you express interest.
Follow-Up Communications: To send emails, SMS, or messages related to your inquiry, including reminders, additional details, or promotional content related to our products and services.
Customer Support: To respond to your queries and ensure you receive the best possible service.We will not use your information for any other purposes without obtaining further consent from you.
4. SMS Opt-in Policy
By opting in to SMS messaging from Universal Awning & Canopy you consent to receive text messages (SMS) from us regarding our services, promotions, or important updates. These messages may be sent via automated systems.
• If assistance is required, customers can reply HELP for more information
• If customers no longer wish to receive SMS from us, they can unsubscribe by replying STOP to no longer receive messages.
• Message and data rates may apply.
• Message frequency may vary.
• No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
4.1 SMS Communications & A2P 10DLC Compliance
To comply with A2P 10DLC regulations for SMS communications in the U.S., we follow these guidelines:
Consent: By providing your phone number and submitting a contact request, you agree to receive text messages from Universal Awning related to quotes, service updates, and promotional offers. Consent is not a condition of purchase.
Message Frequency: You may receive periodic messages about our services, updates, and promotional content.Opt-Out: You can opt out at any time by replying STOP to any message. After opting out, you will no longer receive SMS communications from us unless you re-enroll.Help & Support: For assistance, reply HELP or contact us using the details below.
Carrier Disclaimer: Message and data rates may apply. Message frequency may vary. Carriers are not liable for delayed or undelivered messages.
5. Data Sharing and Third PartiesWe do not sell, trade, or otherwise transfer your personal information to third parties except in the following limited circumstances:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services (e.g., email service providers, SMS providers). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
Legal Compliance: When required by law, regulation, or legal process, we may disclose your information to the appropriate authorities.
6. Data SecurityWe take the security of your personal information seriously and have implemented reasonable physical, technical, and administrative safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free.
7. Data RetentionWe retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. When your information is no longer needed, it will be securely deleted or anonymized.
8. Your RightsDepending on your location, you may have certain rights regarding your personal data, including:
Access: Requesting a copy of the personal data we hold about you.
Correction: Requesting corrections to any inaccurate or incomplete data.
Deletion: Requesting that we delete your personal data when it is no longer necessary for the purposes outlined above.
Objection: Objecting to our use of your data for follow-up communications.To exercise any of these rights, please contact us using the contact details provided below.
9. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we do, we will update the “Last Updated” date at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact UsIf you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Universal Awning
7053 Canby Ave.
Reseda, CA 91335Email: sales@universalawning.com
Phone: 818-882-0027
Hours: Monday–Friday: 8:00 AM–5:00 PM
